Louis M

Louis is a seasoned technology executive with over 20+ years of experience in leading and managing teams, building products, and implementing open-source technologies. He is certified in building Crypto currencies applications and has a proven track record of effectively leading teams of over 100+ individuals, including experience leading through a management layer (manager of managers). Louis possesses vital emotional intelligence, allowing him to lead a diverse group of engineers and managers at varying stages of their careers. He has experience leading teams through complex compliance certifications, such as FedRAMP, PCI, SOC2, ISMAP & HIPAA. He has 10+ years of security experience dealing with web systems, Cloud, SaaS, compliance, corp IT, infrastructure, and embedded devices. Louis has a solid understanding of cross-functional engineering organizations and significant experience building diverse and inclusive teams. He has superb communication skills and can articulate a compelling security vision. Most recently, Louis served as the CTO of Metabolicliving, where he led the engineering team to become a high-performing, on-time delivery cross-functional team and collaborated with Executive Leadership to develop & manage product strategy, roadmaps, and technical execution plans. Before that, he served as the CTO of Burnalong, a health and fitness tech startup. He single-handedly built the AWS infrastructure, on-site cross-functional engineering team, remote developers, and QA. He also created an internship program to cultivate new talent and grow the technical organization.

Operational Coordination

Avoid Chaos: Build a Pre-Holiday Deployment Freeze and Rollback Plan

As I dive into the world of DevOps and deployment strategies, it’s clear that pre-holiday planning is crucial for avoiding chaos. With the holiday season approaching, it’s essential to implement a code freeze to prevent last-minute changes that could disrupt holiday operations. In this article, I’ll outline the importance of a pre-holiday deployment freeze and…

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Customer Support

Automate Support for Holiday Volume: AI

As I explore the challenges of managing customer support during peak holiday seasons, it’s clear that leveraging AI solutions can significantly enhance efficiency and satisfaction. By integrating AI into support systems, businesses can automate routine inquiries and tasks, allowing them to focus on more complex issues that require a personal touch. This strategic approach not…

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Site Performance

Speed Wins Sales: Optimize Your Storefront Before Traffic Spikes

As I dive into the world of e-commerce optimization, it’s clear that page speed plays a crucial role in driving sales. A slow-loading storefront can be the difference between a customer completing a purchase or abandoning their cart. In today’s competitive e-commerce landscape, having a fast and responsive online store is no longer a nicety,…

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Payment Processing

How to Avoid Checkout Failures During High-Traffic Sales

As I dive into the world of e-commerce, I’ve come to realize that high-traffic sales events can be both a blessing and a curse. On one hand, they present an opportunity to boost sales and revenue; on the other, they can lead to checkout failures that can be disastrous for businesses. In my experience, a…

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